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Privacy Policy

Class Cobra is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when organisations use our website, software platform, and related services.

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Class Cobra provides software tools for clubs, organisations, and activity providers to manage memberships, bookings, payments, attendance, and communication. The organisations using our platform are responsible for managing their own member relationships and data collection practices.

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By using our website or services, you agree to the practices described in this policy.

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INFORMATION WE COLLECT

We may collect and process the following types of information:

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  • Account and business information submitted by clubs and organisations using Class Cobra.

  • Contact details such as names, email addresses, phone numbers, and billing information.

  • Platform usage information including device type, browser information, IP address, and usage analytics.

  • Information submitted through contact forms, enquiries, support requests, or demo bookings.

  • Membership and registration data entered into the platform by organisations using our software.

 

We only collect information necessary to operate, maintain, and improve our services.

HOW WE USE YOUR INFORMATION

We may use collected information to:

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  • Provide access to the Class Cobra platform.

  • Manage subscriptions and customer accounts.

  • Process payments and billing.

  • Provide customer support and technical assistance.

  • Improve website performance, platform functionality, and user experience.

  • Monitor security and prevent misuse of the platform.

  • Communicate important service updates and product information.

  • Comply with legal or regulatory obligations.

 

We do not sell personal information to third parties.

PLATFORM DATA & CUSTOMER RESPONSIBIITY

Class Cobra is a software provider used by clubs and organisations to manage their own members, participants, and customers.

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Organisations using Class Cobra are responsible for:

  • Obtaining appropriate consent from their members.

  • Ensuring the lawful collection and use of personal data.

  • Managing their own privacy policies and data protection obligations.

 

Class Cobra acts as a platform provider and processes data on behalf of the organisations using the software.

PAYMENT PROCESSING

Subscription payments for Class Cobra are securely processed through Stripe. We do not store full payment card information on our servers.

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Please refer to Stripe’s own privacy and security policies for more information on how payment information is handled.

COOKIES & ANALYTICS

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

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These technologies may collect anonymous usage data such as browser type, pages visited, and interaction behaviour.

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Users can control or disable cookies through their browser settings.

THIRD PARTY SERVICES

We may use trusted third-party providers to support the operation of our platform, including:

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  • Stripe for payment processing

  • Website analytics providers

  • Email and communication services

  • Cloud hosting and infrastructure providers

 

These providers only receive information necessary to perform their services and are expected to handle data securely and responsibly.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.

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While we strive to use commercially acceptable security practices, no online platform or transmission method can be guaranteed to be completely secure.

DATA RETENTION

We retain information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

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Organisations using the platform are responsible for managing and deleting their own member data where appropriate.

YOUR RIGHTS

Depending on your location and applicable data protection laws, you may have rights relating to your personal information, including the right to:

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  • Access your personal data

  • Request corrections

  • Request deletion of data

  • Object to certain processing activities

  • Withdraw consent where applicable

 

Requests regarding personal data can be submitted using the contact information available on our website.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our services, operational practices, or legal requirements. Updated versions will be published on this page.

CONTACT US

If you have any questions regarding this Privacy Policy or how information is handled, please contact us through the contact details provided on our website.

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Contact Us

Have questions or need assistance? Reach out to our team to learn more about how Class Cobra can revolutionize your club management and drive unparalleled success.

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